Unconditional Guarantee: Relax, You are Covered

Your success drives our reputation, so we make sure we can meet your needs before we make a commitment to you. And when we do make that commitment, we back it up. The entire Tradecore solution — software, services and (optional) hardware — comes with an unconditional guarantee of total success.

Our track record for on-time, on-budget implementations gives us the confidence to make such a guarantee. It is the only one in the industry and it is simple:

If you are not absolutely delighted with the results, or want to cancel for any reason within 90 days of initial purchase, you pay nothing.

We accept 3 month payment terms, so you do not even need to get a refund; you can just cancel the PO.

Other companies make "guarantees" but take them back in the fine print. Ours is unconditional. Let's look at some examples:

Q Every company is different. How can you be so confident that you will succeed in our environment?

A Tradecore has more than 20 years of experience providing web-based solutions. We hold a 99.6% success rate for those customers to whom we have provided implementation services. Our track record is the result of our team's dedication to our success and Tradecore's award-winning product which is comprised of an adaptive data model that accomodates the specific needs of each customer. By making this guarantee, we are tying our self interest to yours. We ask about your needs up front, and if Tradecore is not the right solution for your company, we will tell you so and, when possible, refer you to someone who can help.

Q Does the guarantee only apply to a on-premise service, or does it also apply to leases and your hosted service?

A It applies to on-premise, leases, and our hosted service.

Q Suppose the software works perfectly, but we get merged with another division and have to adopt their systems?

A You can cancel the PO, or get a full cash refund if you have already paid.

Q What if the software works perfectly, but our CEO decides that Post-it notes are the wave of the future and cancels the purchase?

A You can cancel the PO, or get a full cash refund if you have already paid.

Q How about implementation services? Suppose we pay for a two-week implementation package to customize the system for full production use. If we are not happy, do we get a refund for the cost of implementation services?

A Yes

Q Is there anything that is not covered?

A Services that are not directly related to the Tradecore implementation, such as cleaning up old data, are not included in the guarantee. However, any such exceptions will be detailed in the price quote.

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